Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, contact details, date of birth, emergency contacts
• Medical Information: Medical history, diagnosis, treatment plans, medications
• Insurance Information: Insurance provider, policy numbers, coverage details
• Website Usage: IP address, browser type, pages visited (for website analytics)

2. How We Use Your Information

Your information is used for the following purposes:

• Providing medical care and treatment
• Communicating with you about appointments and care
• Processing insurance claims and billing
• Improving our services and patient care
• Complying with legal and regulatory requirements
• Emergency situations and public health requirements

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Medical Necessity: With other healthcare providers involved in your care
• Legal Requirements: When required by law or court order
• Public Health: For disease reporting and public health purposes
• Emergency Situations: When necessary to protect your health or safety

4. Data Security

We implement comprehensive security measures to protect your information:

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security audits and updates
• Staff training on privacy and security
• Physical security measures for paper records
• Backup and disaster recovery procedures

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your medical records
• Correction: Request corrections to inaccurate information
• Restriction: Request limitations on how we use your information
• Portability: Request transfer of your information to another provider
• Complaint: File a complaint about our privacy practices

6. Retention of Information

We retain your medical records and personal information in accordance with:

• Legal requirements for medical record retention
• Professional standards for healthcare providers
• Our internal policies and procedures
• Your ongoing care needs

7. Website Privacy

When you visit our website, we may collect:

• Information you provide through contact forms
• Appointment booking information
• Website usage analytics (anonymized)
• Cookies for website functionality

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

8. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Providing notice at our clinic locations
• Direct communication when appropriate

Last Updated: January 2025